Success Stories of The Owner

Hi, I am Richard (Rich) Burdick.  I am the owner of ICS.  I started working in IT in 1995, and have done everything from show people how to turn their computer on to programming HP System Insight Manager at Oregon Department of Transprotation (ODOT).  I am going to tell you about three jobs where following through to fix underlying problems made the systems more reliable.

At Nike Retail IT, as a member of a three man team, I oversaw all maintenance activities for networked devices and processes that ran on them for 100 locations nationwide, in a $700 million business with over 3500 users.   I was the final point of escalation which meant that I had to have the means to resolve all issues within service level agreements (SLAs).

At the City of Newberg, I supported all users and the entire IT infra-structure.  I improved the performance and reliability of servers and work-stations through aggressive maintenance.  In addition, I designed, developed and deployed a backup system for the City.

At ODOT, I managed all maintenance of 320 Windows servers and monitored about 500 servers during a move of over 200 of them from the Revenue Building in Salem to the SDC also in Salem.  I set up HP Insight Manager to monitor all systems and proactively maintained the systems, identifying problems and fixing them before they caused outages.  I improved on a record of 99.9% uptime during the year that I was there.

 

I am especially proud of an e-mail that Dawn Wilson, Sr. Paralegal at the City of Newberg, sent to me thanking me for fixing all the computers on the third floor of City Hall, with a CC to the Mayor, City Manager, and my Manager.

In summing up, every system I have worked on, has become more reliable through aggressive and proactive maintenance and follow through.

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© 2007 Richard Burdick